Shipping

The delivery time for all New Zealand orders is approximately 1 to 4 working days. This does not include any time for processing your order.

We use Castle Parcels for all our deliveries. This is a signature required service. When you place your order, please supply a physical address such as a workplace or a residence, where there will be someone present to sign for you item. Deliveries take place Monday to Friday.

Once Castle Parcels has picked up your order from our store, you will be emailed a tracking number. You can track the journey of your order via Castle Parcel website.

If Castle Parcels attempt to deliver your parcel but you are not home, they will leave a card to call. Your parcel will be returned to their depot for up to 7 days for collection. You may book a re delivery or redirect your parcel to an alternative address on their website free of charge. Creative Style  takes no responsibility for attempted deliveries. If your parcel is returned to Creative Style after the collection period lapses, a re delivery fee will be charged.

Please contact us (hello@creativestyle.net.nz) as soon as possible if a product from your order is damaged please contact us so we can address the situation correctly.

Return shipping is the responsibility of the customer and any breakages or items lost during the return shipping cannot be credited.

 

Australia Shipping Costs & Delivery

For all orders to Australia, shipping costs start at NZ$30. We use DHL Couriers. This price is determined by the weight and dimensions of your total order and the location of the delivery. These costs will be calculated at the last stage of the online order. The delivery time for orders to Australia is approximately 7 working days. This does not include order processing time. A tracking number will be supplied. This is a signature required courier service.

International Shipping Enquiries

For shipping enquiries outside of New Zealand and Australia, please do not hesitate to contact us at hello@creativestyle.net.nz for a quote.